FAQ

Thank you very much for your interest in Kick Prints. We understand that our success depends on your success, so we are committed to doing everything possible to ensure it. If, at any time, you feel there is more we can be doing as a wholesaler for your business, please do not hesitate to let us know.

How do I place an order for wedding favors?
Orders are processed by finding a product and ordering through this website. In order to view pricing and checkout, however, you must be logged-in with a valid wholesale account. After your order is placed, you will receive an order number. This number is to be used to inquire about any of your orders. When calling Kick Prints, please have this order number handy.

How long does it take for my customer to receive her order?
Our speed makes us easy to work with. Orders are processed in 4 business days. Business days are defined as Monday through Friday. Holidays do not count as business days. If an order is received prior to 12PM (noon) Pacific time, the day the order was received is considered the first business day of that order. Therefore, orders received Monday by noon will be shipped by Thursday. Orders received after noon on Monday will be shipped by Friday.

Wow! That's fast, but I need it even faster. What should I do?
For a $10 dollar surcharge, retailers can request "Rush Shipping," which will be shipped within 1 - 2 business days upon receipt of order. Rush Shipping guidelines follow the same cutoff time as standard orders. Mark your order as a RUSH during the checkout process, and it will ship the same or next day.

Everything looks great on the web, but do you provide samples for my customers?
Product samples are also available for customers. Samples can be personalized and will be processed according to the same processing times as standard orders. Samples are subject to the same pricing as standard orders. Please send sample orders to orders@kickprints.com and make sure to reference the product code when ordering.

How are the orders shipped?
All orders are shipped via UPS ground, unless a faster UPS shipping method is required. Kick Prints only commits to the processing times and not to the actual delivery times which are dictated by UPS. We will process the orders per the processing times noted above, but we cannot control the UPS delivery schedule.

How do I set-up an account?
To set-up an account you just fill-out our Wholesale Application. Wholesale applications are reviewed daily by our account team, so you should hear a response within one business day.

Can I return items?
Due to the personalized nature of our product line, Kick Prints is not able to accept wedding favor returns for reasons we deem immaterial. Returns will be accepted, however, under the following circumstances:

• Personalization data was printed incorrectly by Kick Prints. If there is ever inconsistency between the order data submitted and the end product delivered, Kick Prints will either refund the order or ship a repaired order under its own costs. Incorrect orders, however, must be sent back to Kick Prints for review.
• Product quality is unusable. This includes stale mints, illegible labels, or defective tins.
• If your customer submits the wrong information, Kick Prints can re-do and re-ship the order on your behalf, but there is a 30% restocking fee on our wedding & shower favor products for this service.